| Customer rating |
Average score
9 responses |
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| Questions |
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| Overall, how would you rate Livewire compared to: |
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| Your experience with other communications agencies? |
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| Please indicate your overall impression of the service provided by Livewire in relation to: |
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| Response to brief |
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| Quality of medical writing |
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| Adherence to budget |
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| Achievement of project goals and targets |
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| Project management |
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| Ease of communication with team |
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| Value for money |
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Please indicate which elements are most important to you,
with 5 being the most important and 1 the least. |
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| Cost competitive |
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| Quality of medical writing |
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| Quality of service delivery |
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| Overall management of projects |
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| Achievement of project goals and targets |
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| Communication and relationship with project team |
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| Would you recommend Livewire to a colleague? |
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| Would you use Livewire again? |
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| What do you feel went well with the project? |
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| Overall communication with Livewire and the team, efficient budget management and delivery of programme. |
| Look and feel. Relationship with whole project team. Flexibility on due dates etc |
| In
short, all aspects. The very quick grasp of our requirements and reason
for the project. The desire to be innovative, accepting and meeting the
short deadline, delivery of the project on time and in budget. |
| It was a complex project with very tight deadlines that were met. |
| Very
good collaboration/partnership on each and every project based on a
good communication, understanding of needs and on a good two-way
dialogue. Livewire has demonstrated a good flexibility and adaptability
to the several changes that have happened in the team and have been able
to deliver on certain projects despite very short time lines. The
Livewire's team has been able to create very good relation with External
Experts and with the paediatric team. |
| Quick
turnaround, good quality. Company not only listen to our suggestions
but also have good ideas how to improve quality of presentation. |
| Everything
was delivered on time. We received a very good first draft that
required few comments from us. Agency adapted well to ongoing
adjustments to the project spec as we went along |
| I liked the fact that after the first couple of projects, the work was done intuitively. |
| Great team to work with, clear communication, good project management, conscious of timelines, good quality of work. |
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| What could we do to improve our delivery? |
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| Proof reading - grammar and spelling. Continue to think of 'new and different' to differentiate us from other communications. |
| Nothing. |
| Project
management has not been ideal in the past but has dramatically improved
in 2010 - This has been critical to the success of the projects and
should be kept as a priority point. |
| I think it is always easier with regular telephone-contact, can avoid a few e mails. (minor comment). |
| Nothing - it's fine as is. |
Expand expertise to other areas as well, such as campaign development etc which commercial teams require.
Institute source of market
insights/market intelligence and understanding in EMAP region maybe if
possible. |
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| Do you have additional comments on: |
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| Points raised in the questionnaire |
| No issues to raise. |
| It
has been a pleasure working on a long term plan with Livewire - I have
witnessed improvement in each and every part of the management of
projects and had the feeling of a real partnership between Livewire and
the paediatric team. It has been especially a great pleasure working
with Julie who is a very good professional and also of course with
Lesley and the other team members. |
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| Livewire |
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| Experience has always been positive. Keep up the good work! |
I had a very pleasant experience working with Livewire, the team is very enthusiastic, conscious of timelines,
and delivered excellent quality of work consistently on 3 of my recent projects |
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